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Multimodal Level of Service Analysis for Urban Streets

National Cooperative Highway Research Program Report 616: Provides method for assessing how well an urban street serves the needs of all of its users

This report presents the results of a 2-year investigation into how users of urban streets perceive the multimodal quality of service provided by the streets, NCHRP Project 3-70, Multimodal Level of Service for Urban Streets. A preliminary investigation was conducted to determine the key factors influencing travelers’ perceptions of urban street level of service (LOS) from the perspective of auto drivers, bus riders, bicycle riders, and pedestrians. The results of this preliminary investigation were used to design a series of video laboratories (for auto, bicycle, and pedestrian modes) and field surveys (for the bus mode).